Welcome to Lift Travels! These Terms of Service ("Terms") govern your use of our services, including our mobile application and website (collectively, the "Platform"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Company Details:
- Full Legal Name: Leading Innovation For Travels Lift PLC
- Registered Address: Mountain View Center, U30 Avocado Street, Opposite Valley View University, Oyibi, Accra, Ghana
- Contact Email: support@lifttravels.com
Lift Travels offers a comprehensive e-hailing service, including transportation and courier services, covering various modes of
transport such as cars, vans, coaster buses, motorbikes, tricycles, and boats. Additional services include:
- Rental of exotic cars
- 24-hour driver hire
- Subscription-based rides
- Ordering of exotic rides
- Inter-state and international road transport
- A platform through which eligible transportation providers may list and offer services, subject to Lift Travels' requirements and applicable laws and regulations.
- Tag-along feature for similar routes
User Account and Registration:
- Required Information: Username, full name, email address, phone number, and location, as applicable.
- Minimum Age: Users must be at least 18 years old to create and independently use a Lift Travels account.
- Lift Travels does not knowingly permit persons under 18 years of age to create or independently operate an account on the Platform.
User Conduct:
- Expected Behaviors: Users must treat drivers, other passengers, and Lift Travels staff with respect and courtesy; provide accurate
and complete information; comply with applicable laws and safety requirements; be available at the designated pickup location when
required; make required payments promptly; and take reasonable responsibility for their personal belongings.
- Prohibited Actions: Users must not misuse the Platform or services, engage in unlawful activities, abuse, threaten or harass others,
tamper with vehicles or equipment, impersonate another person, attempt unauthorized access to the Platform or another user's account,
provide false information, or engage in fraudulent or deceptive activities.
Booking and Payments:
- Users book rides using the mobile app by entering their destination, negotiating prices with drivers, and approving the best price.
- Payment Methods: Payment methods made available through the Platform may include payment cards, in-app credits, cash where applicable, and other payment methods supported by Lift Travels and its authorised payment service providers.
- Payment methods may vary depending on the user's location, service, and availability of the relevant payment provider.
- Third-party charges from payment processors may apply.
Cancellations and Refunds:
- Cancellation Policy:
- Users may cancel eligible bookings through the Platform.
- Where applicable, cancellations made within the applicable cancellation period may not incur a cancellation fee.
- Cancellations made after the applicable cancellation period may incur a cancellation fee in accordance with the applicable fare or cancellation policy displayed to the user.
- Refund Policy:
- Eligible refunds may be provided for driver-cancelled trips, failed transactions, or other qualifying circumstances in accordance with the applicable refund policy.
- Users should report payment or service-related disputes as soon as reasonably possible after the relevant transaction or trip.
- Processing Time: Refunds are generally processed within 5-7 business days for eligible payment methods, although the actual time may vary depending on the payment method, financial institution, payment service provider, and applicable circumstances.
- Penalties and Fees:
- Late Cancellation Fee: Charged for cancellations after 5 minutes.
- No-Show Fee: Minimum fare charge for failing to show up without canceling.
Driver Requirements:
- Drivers must hold a valid driver's licence and any other licences, permits, authorisations, or documentation required for the services they provide.
- Drivers may be required to complete identity verification, KYC, liveness checks, background checks, and other onboarding or safety checks required by Lift Travels or applicable law.
Vehicle Standards:
- Vehicles must meet applicable safety, roadworthiness, insurance, inspection, and operational requirements.
- Vehicles must be maintained in a safe, clean, and serviceable condition, with inspections and maintenance carried out as required.
Data Collection:
- Personal Data: Lift Travels may collect information such as username, full name, email address, phone number, location, booking information, payment-related information, device information, and other information necessary to provide and secure the Platform.
- Usage: Personal data may be used to provide and improve services, process bookings and payments, communicate with users, maintain security, conduct analytics, comply with legal obligations, and prevent fraud or misuse.
Data Sharing:
- Personal data may be shared with service providers, payment processors, drivers or transportation providers where necessary to provide requested services, regulatory authorities where legally required, and other authorised third parties in accordance with applicable law and Lift Travels' Privacy Policy.
Liability Limitations:
- Lift Travels will take reasonable measures to facilitate the safe and reliable provision of its Platform and services. However, transportation services may be affected by circumstances outside Lift Travels' reasonable control, including traffic, weather, road conditions, vehicle breakdowns, third-party actions, regulatory restrictions, and other unforeseen events. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
Dispute Resolution:
- Users should first contact Lift Travels through support@lifttravels.com or the applicable support channel provided through the Platform to report complaints or disputes. Lift Travels will review and seek to resolve complaints in accordance with its applicable policies and procedures and applicable law.
Termination Conditions:
- Lift Travels may suspend or terminate an account where reasonably necessary due to a violation of these Terms, fraudulent or unlawful activity,
misuse of the Platform, safety or security concerns, non-payment, or where required by applicable law or a competent authority.
- Where reasonably practicable, Lift Travels may provide notice of suspension or termination through the user's registered communication channels.
Amendment Policy:
- Lift Travels may update these Terms from time to time to reflect changes to its services, technology, legal requirements, regulatory requirements, or business practices.
- Where appropriate, material changes will be communicated through the Platform, website, email, or other reasonable communication channels.
Intellectual Property:
- Users are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the
Platform for its intended purposes in accordance with these Terms.
- Users must not copy, modify, distribute, sell, or lease any part of our services or software.
- All trademarks, logos, and service marks are the property of Lift Travels and may not be used without prior written consent.
Third-Party Services:
- Lift Travels may integrate with third-party service providers, including payment processors, mapping providers, communication services, identity-verification providers, and other technology providers necessary to operate the Platform.
- Users may be required to comply with applicable terms governing third-party services.
- Information shared with third-party providers will be handled in accordance with applicable law and Lift Travels' Privacy Policy.
Lift Travels operates its services subject to applicable laws, regulations, licences, permits, approvals, safety requirements, and regulatory requirements in each jurisdiction where a particular service is offered. The availability of any service may be restricted, suspended, or modified where required by applicable law or regulatory requirements.
By accessing or using the Lift Travels Platform or services, you acknowledge that you have read and agree to these Terms of Service. If you have questions, complaints, or concerns regarding the Platform or services, please contact our support team at support@lifttravels.com.